InnMANAGE

We provide our customers with management and administration of voice communication solutions, data transmission, data processing, virtualization and Contact Center as part of this service. InnMANAGE is remote service provided by experts from the Innergo Service Center.

ELEMENTS OF SERVICE

  • Devices administration
  • Reconfiguration as expected by customer
  • Software updating in accordance with manufacturers’ recommendations
  • Network monitoring (log files)

BENEFITS

  • Access to immediate and documented changes in the ICT systems configuration, according to employees’ needs and overall business objectives
  • Increase of flexibility and efficiency of IT resources
  • Increase in cost efficiency and improve management of company’s resources.
  • Updated information about availability of used IT resources which allows to plan a necessary modernization of ICT infrastructure and maintain safe software

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InnMONITOR

The advanced service of monitoring the company`s ICT enviroment. InnMONITOR includes collection and analysis the parameters of infrastructure, services and client’s business applications. It is typically used to supervise communication solutions (voice, video), LAN, WAN and WLAN, server and printer farms and associated infrastructure (power, air conditioning, fire protection). We use advanced software from secure data center. The service is scalable, designed for medium and large institutions.

ELEMENTS OF SERVICE

  • Network and Internet access monitoring
  • Monitoring servers’ availability
  • Monitoring of Defines processes
  • Informing about incidents and react according to the established rules

BENEFITS

  • Accurate information about state of ICT infrastructure, including its strengths and weaknesses
  • Reduce downtime of the network through proactive operations. Minimize the negative effects of undetected faults
  • Making investment decisions based on real and measurable data which improve cost efficiency
  • Reduce costs of WAN by purchasing bandwidth which is adequate to the company’s needs

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InnMONITOR DC

The addition to the InnMONITOR service, designed for Data Center and server rooms. It maintains a proper oversight of the server room’s infrastructure (power, air conditioning, fire extinguishing systems, etc.), which makes it possible to provide an appropriate level of availability for IT systems. A proper management and analysis allow for forecasting the future use of resources and planning Data Center development.

BENEFITS

  • Constant supervision of accompanying infrastructure elements to improve the safety of Data Center
  • Provide optimal climatic conditions for servers and archiving systems
  • Reduce maintenance costs of Data Center due to synergy with the InnMONITOR service.

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InnBACKUP

The service includes creation, storage and management of backup of client’s ICT systems.

It is one of the basic elements of IT security strategy of the company. It effectively protects data at risk of loss during equipment failure, personnel mistakes or intentional attack. InnBACKUP supports technologies of many manufacturers. It involves backups of configuration in communication solutions, IP networks, servers farm and application resources.

ELEMENTS OF SERVICE

  • Backup systems administration
  • Administration of tape library and/ or other equipment designed for backup
  • Backup policy implementation set by the backup system
  • Modification of the backup configuration according to the customer recommendations
  • Data recovery at the request of the client
  • Backup system monitoring
  • Periodic backup verification
  • Consulting

BENEFITS

  • Provide professional data protection and information necessary for the proper company functioning, including continuity of business processes
  • Fast troubleshooting in ICT systems to reduce negative impact on business
  • Increase in cost efficiency and improve management of company’s resources, eliminating the necessity of creating configuration from draft
  • Access to historical information from required period of time

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